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Believing that every working day is going to run smoothly is wishful thinking. Conflict in the workplace is inevitable and when it rears its ugly head it mustn’t be ignored. Resolving conflict quickly is possible and the learnings you can take from it will strengthen the future of your company.
What Causes Conflict?
We’ve listed below the most common reasons for conflict in the workplace.
Prevention and Intervention
An effective manager holds regular updates with team members giving them the opportunity to speak freely about how they are feeling. These updates will enable you to get to know your workforce well and to recognise when someone is simply having an ‘off-day’.
Continually observe behaviours for signs of conflict. The sooner you see the signs, the sooner you can act and resolve the issue.
It is the responsibility of the management team to handle confrontations tactfully and constructively through effective communication. It is crucial that the manager dealing with conflict understands the perception one individual has about the other. This perception can only be fully understood through listening, talking, observing and daily interaction.
Addressing The Issue
Effective Communication Style
For every conversation a manager must remain focussed and treat the issue with great sensitivity and empathy.
When To Get External Help
Conflict management can test even the most experienced managers. When disputes aren’t resolving as quickly as a company would like the ripples of negativity can have a disastrous impact.
Bringing in an external team of professionals has many advantages as they are not emotionally involved and will be able to take a completely objective, unbiased approach.
We’re Here To Help
If you would like to discuss how we can support you through difficult situations or help you prepare an Employment Engagement Survey to measure how satisfied your workforce are please call us on 0161 941 2426.
“"Just a quick note to say how pleased we are with the support that Katie has provided recently. She has been a massive help with the redrafting of our contract of employment and the provision of advice relating to our HR policies and procedures. "”
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